This website is owned and operated by Patople Business Solutions Private Limited. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information). We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
a. In order to access our Resources, you may be required to provide
certain information about yourself (such as identification, email,
phone number, contact details, etc.) as part of the registration
process, or as part of your ability to use the Resources. You agree
that any information you provide will always be accurate, correct,
and up to date.
b. You are responsible for maintaining the confidentiality of any
login information associated with any account you use to access our
Resources. Accordingly, you are responsible for all activities that
occur under your accounts.
c. Accessing (or attempting to access) any of our Resources by any
means other than through the means we provide, is strictly
prohibited. You specifically agree not to access (or attempt to
access) any of our Resources through any automated, unethical or
unconventional means.
d. Engaging in any activity that disrupts or interferes with our
Resources, including the servers and/or networks to which our
Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell
our resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages
that we may directly or indirectly incur or suffer due to any
unauthorized activities conducted by you, as explained above, and
may incur criminal or civil liability.
g. We may provide various open communication tools on our website,
such as blog comments, blog posts, public chat, forums, message
boards, news groups, product ratings and reviews, various social
media services, etc. You understand that generally we do not
pre-screen or monitor the content posted by users of these various
communication tools, which means that if you choose to use these
tools to submit any type of content to our website, then it is your
personal responsibility to use these tools in a responsible and
ethical manner. By posting information or otherwise using any open
communication tools as mentioned above, you agree that you will not
upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing,
degrading, intimidating, fraudulent, deceptive, invasive, racist, or
contains any type of suggestive, inappropriate, or explicit
language;
ii. Infringes on any trademark, patent, trade secret, copyright, or
other proprietary right of any party;
iii. Contains any type of unauthorized or unsolicited advertising;
iv. Impersonates any person or entity, including any employees or
representatives of Patople. We have the right at our sole discretion
to remove any content that, we feel in our judgment does not comply
with this User Agreement, along with any content that we feel is
otherwise offensive, harmful, objectionable, inaccurate, or violates
any third- party copyrights or trademarks. We are not responsible
for any delay or failure in removing such content. If you post
content that we choose to remove, you hereby consent to such
removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or
any other third-party users of our website. However, any content
posted by you using any open communication tools on our website,
provided that it doesn't violate or infringe on any third-party
copyrights or trademarks, becomes the property of Patople and as
such, gives us a perpetual, irrevocable, worldwide, royalty- free,
exclusive license to reproduce, modify, adapt, translate, publish,
publicly display and/or distribute as we see fit. This only refers
and applies to content posted via open communication tools as
described, and does not refer to information that is provided as
part of the registration process, necessary in order to use our
Resources. All information provided as part of our registration
process is covered by our Privacy Policy.
i. You agree to indemnify and hold harmless Patople.com, a digital
property Patople Business Solutions Private Limited and its parent
company and affiliates, and their directors, officers, managers,
employees, donors, agents, and licensors, from and against all
losses, expenses, damages and costs, including reasonable attorneys'
fees, resulting from any violation of this User Agreement or the
failure to fulfill any obligations relating to your account incurred
by you or any other person using your account. We reserve the right
to take over the exclusive defense of any claim for which we are
entitled to indemnification under this User Agreement. In such
event, you shall provide us with such cooperation as is reasonably
requested by us.
By using our website, you understand and agree that all Resources we
provide are "as is" and "as available". This means that we do not
represent or warrant to you that:
a. Patople expressly disclaims all warranties of any kind, whether
express or implied, including, but not limited to the implied
warranties of merchantability, fitness for a particular purpose and
non-infringement.
b. Patople makes no warranty that the service will meet a user's
requirements, that the service will be uninterrupted, timely,
secure, or error-free; nor does
c. Patople make any warranty as to the results that may be obtained
from the use of the service or as to the accuracy or reliability of
any information obtained through the service or that defects in the
software will be corrected.
d. Patople makes no warranty regarding any goods or services
purchased or information obtained through the service or any
transactions entered into through the service.
e. No advice or information, whether oral or written, obtained by
the User from Patople shall create any warranty not expressly stated
herein.
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Patople will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
All content and materials available on Patople’s website, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Patople Business Solutions Private Limited, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized Patople Business Solutions Private Limited.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, a breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by Patople Business Solutions Private Limited from our offices located in the state of Kerala, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Kerala, India by accessing our website, you agree that the statutes and laws of Kerala, India without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site. Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in Kerala, India. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Cancellation of an order is not possible once the payment has been made. No refunds will be given except in the event of cancellation or non-performance of service by Patople. The provision of a refund shall be at the sole discretion of Patople and may be offered as refund or as Patople credits, which the user can use to avail other services offered at the same cost or by making the balance payment for the new service.
UNLESS OTHERWISE EXPRESSED, Patople EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at: Patople Business Solutions Private Limited Building No: CC-47/764-D, First Floor Villiadath Building Chalikkavattom Vennala P O Cochin Ernakulam 682028 India
If you have any questions or comments about these our Terms of
Service as outlined above, you can contact us at: Patople Business
Solutions Private Limited Building No: 2nd Floor, Falcon Complex,
Opposite HPCL Petrol Bunk, Shornur Road, Nurani, Palghat, India,
678014, Phone: +91 87145 26999
If you're not satisfied with the service, simply contact the
respective Customer Relationship Manager (CRM) or
Akhil C Ellappara
+91 9645559333
When a payment of fee is made to Patople, the fees paid in advance
is retained by Patople in client account. Patople will earn the fees
upon working on a client's matter. During an engagement, Patople
earns fee at different rates and different times depending on the
completion of various milestones (e.g. providing client portal
access, assigning relationship manager, obtaining DIN, Filing of
forms, etc.,). Refund cannot be provided for earned fee because
resources and man hours spent on delivering the service are
non-returnable in nature. Further, we can't refund or credit any
money paid to government entities, such as filing fees or taxes, or
to other third parties with a role in processing your order. Under
any circumstance, Patople shall be liable to refund only upto the
fee paid by the client.
Refund shall be at the sole discretion of Patople. Patople credit
shall be issued to the customer in lieu of refund and customer can
utilize the Patople credit and avail other services on Patople
website.
Refund request can be initiated through the respective Customer
Relationship Manager (CRM or contact Grievance Officer, Akhil at +91
9645559333. All refund requests must be made within 60 days of
purchase. Refund request over 60 days will not be accepted and only
credit will be provided for completion of service / change of
service. We will complete processing your refund request within 4 to
5 weeks of receiving all the information required for processing
refund like reason for refund, bank details for processing request,
etc.
If you want to change the service you ordered for a different one, you must request this change of service within 60 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your Patople account. You can use the balance credit for any other Patople service.
Patople has a standard pricing policy wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client to Patople due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. Patople is not responsible or liable for any other cost incurred by the client related to the completion of the service
We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Patople service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website, IpIndia website) can lead to long delays before your process is complete. Similarly, Patople does not guarantee the results or outcomes of the services rendered by our Associates on Nearest. Expert platform, who are not employed by Patople. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.
Patople shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
Since we're incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by Patople and does not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service. Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to government would be applicable. In case of change of service, the cancellation fee would not be applicable.